FAQ, delivery and returns

Useful answers.

Before you order

A few useful answers.

Can I change the size after ordering?

Until we start cutting, yes. Write to us. After that, no, because the wood is already cut to your length.

Can I return it?

Each lamp is made to your size, so we can't take it back. But you can cancel your order within 24 hours.

Can you make several identical lamps?

Yes. Send us the number and the sizes and we'll send a project price.

How long does it take?

We send your Flowbar after about 6 weeks from your order. We confirm your size by email before we start cutting.

Do you ship to my country?

We ship within the EU. Shipping is quoted separately: after you order, we send you a payment link for the shipping cost.

Is it dimmable?

Yes. The wireless dimmer is included for €35. Already have a Zigbee dimmer? Choose the lamp without one.

How do I clean it?

Wipe it with a dry or slightly damp cloth.

How do I hang it?

You install a metal strip on your ceiling, with just 2 screws. The ceiling base fixes to your ceiling with magnets. The Flowbar lamp hangs from it on two power cords. Instructions come in the box. If your wiring is unusual, we'll help.

Delivery and returns

We make every lamp to order, in about 6 weeks. We ship within the EU. Shipping is quoted separately: after you order, we send you a payment link for the shipping cost.

Each lamp is made to your size, so it can't be returned. You can cancel your order within 24 hours.

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